1. Who We Are
PRINTCONNECT is an independently owned trading company, providing courier, print, and business support services. This Privacy Policy explains how we collect, use, store, and protect customers’ personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA).
2. Data Collection
We collect personal information directly from you when you:
- Visit our store and request services,
- Complete contact or service request forms,
- Book courier services or track parcels,
- Request quotations,
- Subscribe to our mailing list or promotions.
This information may include your name, contact number, email address, residential or business address, and shipment details.
3. Use of Data
We use your personal information strictly for: processing and fulfilling your service requests, providing tracking updates for courier services, responding to inquiries and providing quotations, notifying you of service changes, delays, or promotions, and improving our service quality and operational efficiency.
4. Cookies & Tracking
Our website and certain digital tools may use cookies to improve user experience. For example, remembering form details to save time during repeat visits. You can disable cookies in your browser, but this may limit certain website features.
5. Data Sharing
We only share your personal information with trusted courier partners, payment processors, and service providers when necessary to deliver your requested services. We do not sell, rent, or trade your personal information to any third party for marketing purposes.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Complete the services you have requested,
- Comply with legal, tax, and accounting obligations,
- Resolve disputes or enforce agreements.
Once your information is no longer required, we will securely delete or anonymise it.
7. Your Rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you,
- Request corrections if your information is inaccurate or incomplete,
- Request deletion of your personal information (subject to legal retention requirements),
- Opt out of marketing communications at any time.
8. Contact & Updates
If you have any questions, concerns, or requests related to this policy or your personal data, please contact us at:
PRINTCONNECT Fourways Mall
Shop No. NG28, Pick & Pay Entrance, Fourways Mall, Cnr Witkoppen & William Nicol Drive, Fourways
Tel: 011 568 4762
Mobile: 083 773 8206
Email: info@PRINTCONNECT.co.za ; printconnect.sa@gmail.com